Terms of Service & Usage Policy
Welcome to Al-Amana Pharmacy platform in Fakous. Please read these terms of service carefully before using our website or communicating via WhatsApp Business API integration.
1. Introduction & Acceptance of Terms
These terms and conditions govern the rules and regulations for using the Al-Amana Pharmacy Fakous platform, officially registered under Tax ID: (718-859-672) and regulated by the Egyptian Ministry of Health. By accessing this website, utilizing our services, or interacting with our pharmacy via approved communication software (WhatsApp applications), you agree to comply with and be bound by these terms.
2. WhatsApp Business API Communication & Messaging Terms
Al-Amana Pharmacy strictly adheres to Meta’s approved messaging policies and privacy standards. By utilizing our services and providing your mobile phone number, you agree to the following conditions:
Explicit Opt-In Consent
By inputting your phone number into our medicine request forms, prescription uploads, or monthly prescription reminder sign-up, you give explicit and voluntary consent (Opt-In) to receive service messages, updates, and reminders from Al-Amana Pharmacy via WhatsApp.
Nature of Permitted Messages:
- Confirmation of received medical prescriptions and order preparations.
- Real-time delivery updates across Fakous center and Sharkia Governorate.
- Monthly renewal reminders for chronic disease prescriptions (upon patient request).
- Direct replies to specialized skincare and haircare consultations.
Opt-Out Process:
You can opt-out and stop receiving automated WhatsApp updates or reminders at any time by replying with the word "STOP" or "UNSUBSCRIBE" directly in the chat, and our automated system will immediately halt sending messages to your number.
3. Prescription & Medical Product Policy
- Medical Prescriptions: A valid physical or digital prescription issued by a licensed physician must be provided or uploaded when ordering prescription-only medications governed by Egyptian health laws.
- Controlled Medications: Al-Amana Pharmacy reserves the right to refuse dispensing controlled or scheduled substances unless verified in person following strict Ministry of Health legal requirements.
- Medical Consultations: Information and advice provided via our website or WhatsApp are purely informative and advisory, and do not replace professional in-person medical diagnoses.
4. Privacy & Patient Data Protection
Al-Amana Pharmacy guarantees that your personal details, prescription images, and medical history will never be sold, rented, or shared with third parties or external advertising networks under any circumstances. All data submitted through the website or WhatsApp is handled with strict confidentiality and encryption.
5. Medicine Pricing & Delivery Policy
- All medicine prices listed comply strictly with the official mandatory pricing set by the Egyptian Ministry of Health and Population.
- Fast delivery service is available throughout Fakous city and all affiliated villages and regions within Sharkia Governorate around the clock.
- Delivery fees (if applicable) are determined based on the geographical zone and communicated to the patient before dispatch confirmation.
6. Corporate Identity & Contact Details
If you have any questions regarding these Terms of Service or data handling via WhatsApp, please feel free to reach out directly:
Terms of Service & Usage Policy
Welcome to Al-Amana Pharmacy platform in Fakous. Please read these terms of service carefully before using our website or communicating via WhatsApp Business API integration.
1. Introduction & Acceptance of Terms
These terms and conditions govern the rules and regulations for using the Al-Amana Pharmacy Fakous platform, officially registered under Tax ID: (718-859-672) and regulated by the Egyptian Ministry of Health. By accessing this website, utilizing our services, or interacting with our pharmacy via approved communication software (WhatsApp applications), you agree to comply with and be bound by these terms.
2. WhatsApp Business API Communication & Messaging Terms
Al-Amana Pharmacy strictly adheres to Meta’s approved messaging policies and privacy standards. By utilizing our services and providing your mobile phone number, you agree to the following conditions:
Explicit Opt-In Consent
By inputting your phone number into our medicine request forms, prescription uploads, or monthly prescription reminder sign-up, you give explicit and voluntary consent (Opt-In) to receive service messages, updates, and reminders from Al-Amana Pharmacy via WhatsApp.
Nature of Permitted Messages:
- Confirmation of received medical prescriptions and order preparations.
- Real-time delivery updates across Fakous center and Sharkia Governorate.
- Monthly renewal reminders for chronic disease prescriptions (upon patient request).
- Direct replies to specialized skincare and haircare consultations.
Opt-Out Process:
You can opt-out and stop receiving automated WhatsApp updates or reminders at any time by replying with the word "STOP" or "UNSUBSCRIBE" directly in the chat, and our automated system will immediately halt sending messages to your number.
3. Prescription & Medical Product Policy
- Medical Prescriptions: A valid physical or digital prescription issued by a licensed physician must be provided or uploaded when ordering prescription-only medications governed by Egyptian health laws.
- Controlled Medications: Al-Amana Pharmacy reserves the right to refuse dispensing controlled or scheduled substances unless verified in person following strict Ministry of Health legal requirements.
- Medical Consultations: Information and advice provided via our website or WhatsApp are purely informative and advisory, and do not replace professional in-person medical diagnoses.
4. Privacy & Patient Data Protection
Al-Amana Pharmacy guarantees that your personal details, prescription images, and medical history will never be sold, rented, or shared with third parties or external advertising networks under any circumstances. All data submitted through the website or WhatsApp is handled with strict confidentiality and encryption.
5. Medicine Pricing & Delivery Policy
- All medicine prices listed comply strictly with the official mandatory pricing set by the Egyptian Ministry of Health and Population.
- Fast delivery service is available throughout Fakous city and all affiliated villages and regions within Sharkia Governorate around the clock.
- Delivery fees (if applicable) are determined based on the geographical zone and communicated to the patient before dispatch confirmation.
6. Corporate Identity & Contact Details
If you have any questions regarding these Terms of Service or data handling via WhatsApp, please feel free to reach out directly: