Privacy Policy & Data Confidentiality
Al-Amana Pharmacy — Our Motto: Integrity and Sustainable Care
Al-Amana Pharmacy respects the privacy of its website users, customers, and those who communicate with us. We are committed to protecting all personal and medical data collected or processed through the website or various communication channels, including medication requests via email and social media platforms like WhatsApp.
Data Collection
We may collect certain personal and medical information when you use the site, order medications, or contact us. This includes, but is not limited to:
- Full Name: To correctly identify the requester.
- Phone Number & Delivery Address: To contact you and confirm immediate shipping via our delivery agents.
- Photos of Prescriptions: To accurately prepare medications and review appropriate dosages.
- Any Other Information: Voluntarily provided by the customer to the pharmacist during a medical consultation.
Use of Information
The information we collect is used for the following medical and logistical purposes:
- Communicating with customers regarding requested medications and available alternatives.
- Responding to medical consultations and providing immediate support.
- Managing home delivery operations and confirming official invoices and prices.
- Sending notifications or updates related to medication shortages, offers, or medical supplies.
- Rapid communication via WhatsApp based on user consent to facilitate the service experience.
Data Protection & Medical Confidentiality
We are committed to taking strict technical and organizational measures to protect personal data and medical files (such as prescriptions) from unauthorized access, modification, disclosure, or unlawful destruction. We also affirm that our pharmaceutical staff is bound by the medical profession's oath to maintain patient confidentiality.
Data Sharing
Al-Amana Pharmacy does not sell, rent, or share personal and medical customer data with any third party, except in the following limited cases:
- If required by law or official drug regulatory authorities.
- If necessary to provide the service (such as sharing the address and name with the delivery agent to deliver the medication).
Data Retention
We retain personal data and medical order records only for the period necessary to achieve the purposes for which they were collected (such as following up with chronic disease patients and facilitating the periodic dispensing of prescriptions), unless a longer retention period is required by Ministry of Health laws.
User Consent
By using this website or contacting us to send your prescription, you acknowledge your full consent to the collection and use of your personal and medical data in accordance with this Privacy Policy.
Important Note
This policy is subject to continuous updates based on any changes to medical laws or regulations governing the pharmacy sector in Egypt.
Privacy Policy & Data Confidentiality
Al-Amana Pharmacy — Our Motto: Integrity and Sustainable Care
Al-Amana Pharmacy respects the privacy of its website users, customers, and those who communicate with us. We are committed to protecting all personal and medical data collected or processed through the website or various communication channels, including medication requests via email and social media platforms like WhatsApp.
Data Collection
We may collect certain personal and medical information when you use the site, order medications, or contact us. This includes, but is not limited to:
- Full Name: To correctly identify the requester.
- Phone Number & Delivery Address: To contact you and confirm immediate shipping via our delivery agents.
- Photos of Prescriptions: To accurately prepare medications and review appropriate dosages.
- Any Other Information: Voluntarily provided by the customer to the pharmacist during a medical consultation.
Use of Information
The information we collect is used for the following medical and logistical purposes:
- Communicating with customers regarding requested medications and available alternatives.
- Responding to medical consultations and providing immediate support.
- Managing home delivery operations and confirming official invoices and prices.
- Sending notifications or updates related to medication shortages, offers, or medical supplies.
- Rapid communication via WhatsApp based on user consent to facilitate the service experience.
Data Protection & Medical Confidentiality
We are committed to taking strict technical and organizational measures to protect personal data and medical files (such as prescriptions) from unauthorized access, modification, disclosure, or unlawful destruction. We also affirm that our pharmaceutical staff is bound by the medical profession's oath to maintain patient confidentiality.
Data Sharing
Al-Amana Pharmacy does not sell, rent, or share personal and medical customer data with any third party, except in the following limited cases:
- If required by law or official drug regulatory authorities.
- If necessary to provide the service (such as sharing the address and name with the delivery agent to deliver the medication).
Data Retention
We retain personal data and medical order records only for the period necessary to achieve the purposes for which they were collected (such as following up with chronic disease patients and facilitating the periodic dispensing of prescriptions), unless a longer retention period is required by Ministry of Health laws.
User Consent
By using this website or contacting us to send your prescription, you acknowledge your full consent to the collection and use of your personal and medical data in accordance with this Privacy Policy.
Important Note
This policy is subject to continuous updates based on any changes to medical laws or regulations governing the pharmacy sector in Egypt.